Delivery time
We aim to deliver your items immediately or within 1 to 2 working days after your order. That is why the delivery time is always between 1 and 3 working days. For orders within the Netherlands, delivery takes place via the postman or parcel deliverer of PostNL or DHL. Unfortunately, we cannot guarantee the time of delivery in other countries.
You will always receive a track and trace code by email to track your package, so that you know when it will arrive to you.

Postage costs
The shipping costs are €6.95 for the Netherlands up to 23 kg. If the order amount is €75 or more, shipping costs are free within the Netherlands and Belgium.
The shipping costs for Belgium, Germany and packages for the Netherlands from 23 to 30 kg are €11.50.
For the Luxembourg and France regions the shipping costs are €17.50 and for the Spain, Portugal and Italy regions they are €19.50.

Are orders also shipped to other countries? 
Yes, By Salu also ships to other countries outside the Netherlands.
Send us an email for more information

Customs and import taxes
Buyers are responsible for any customs and import taxes.
We are not responsible for delays due to customs. We cannot cover the cost of taxes/duties. International customs taxes/duties are not under our control,
so you may have to pay this depending on your location.

Am I liable for my purchase during shipping? 
Shipping is at the risk of the buyer. By Salu ensures safe packaging but is not liable for delays, damage, missing or theft during shipping.